If you are not completely satisfied with your purchase, you may return it for a refund or exchange within 10 calendar days of receipt with the exceptions noted below. Returned items must be received in their original packaging and in perfect condition. Shipping charges are not refundable. Should you have a problem with your order, please call or e-mail us to request a Return Authorization Number. No returns will be accepted without prior approval and a return authorization number. NOTE: Clothing, blankets, other wearable goods are not returnable, unless unopened in original packaging. Shampoos, baked goods, etc., are not returnable. Grooming tools such as brushes are not returnable unless damaged upon receipt and are returned in original unopened packaging. If you have a question contact the store directly.
Please ship your return packages as pre-paid and fully insured (if necessary) to:
Buddy’s A Pet’s Store
76 Cotton Mill.
Brattleboro, VT 05301
You can expect a refund in the same form of payment originally used for purchase within seven (7) to fourteen (14) days of us receiving your return, providing it arrives safely. You will be credited for the price of the product minus shipping costs. We do not credit your shipping costs. We cannot accept items that have been damaged, altered or worn. We will notify you of the status of your return by e-mail or postal mail. If you have questions, please call us at 802.451.9284 between 8 a.m. and 3:00 p.m. Eastern Standard Time.
Goods Damaged in Transit
If your package appears damaged, or once the mailing box is opened, you find damaged, call us at 802.451.9284 or see the return policy above. Please retain all of the original packing materials.
Buddysapetsstore.com accepts on-site credit cards (Visa, MasterCard, Discover and American Express) through a secure connection. The retail location accepts the above and cash. We are sorry but we do not accept payment by check. There is no C.O.D.
Shipping charges are determined by size, for flat rate boxes via the USPS. product as posted on the web site. Specialty products such as custom portraits, gift baskets, etc., are at actual postage and insurance (if necessary) rates plus a $5.00 handling fee.
Buddy’s A Pet’s Store will not sell or trade any personal information without your consent. We will occasionally use our customer list to send out information on specials from our site or our periodic newsletter. If at any time you wish to stop receiving information on these promotions, just let us know via e-mail at firstname.lastname@example.org.